Professional Certificate in Health Services Management

(PCHSM)

Build the practical leadership and management skills needed to succeed in health and community services.

The Certificate in Health Services Management course is designed for current and aspiring founds, leaders and managers who want to strengthen their ability to lead people, manage complex services and contribute to organisational success.

Whether you work in disability services, aged care, mental health, community services, allied health or a related field, effective management requires more than technical expertise. Today, you must navigate unpredictable workforce challenges, intense quality standards and compliance obligations, operational pressures and organisational change while maintaining a strong focus on service delivery outcomes.

This certification will equip you with advanced knowledge on how to build and develop a highly capable workforce, reduce compliance and governance risks, and deliver exceptional services to your clients.

What your learning progression will look like:

Modern leadership principles → Managing people → Manage quality and risk → Governance → Operational excellence → Exercising better judgement

Who is this course for?

  • Team leaders, coordinators and supervisors

  • Founders, leaders and managers

  • Emerging managers and leaders

  • Any other professional seeking further development in these areas.

Aligned with our commitment to provide accessible learning, no previous qualifications are required before enrolling in this course.

Professional Certificate in Health Services Management (CHWSM)

  • 10 weeks.

  • You do not need to purchase any additional learning materials - everything is included.

    6 comprehensive learning modules:

    • Leading and Managing in Human Services

    • Managing People and Building Effective Teams

    • Quality, Risk and Continuous Improvement

    • Governance, Compliance and Accountability

    • Managing Service Delivery and Operations

    • Professional Judgement, Ethics and Management Practice

    Structured, easy-to-follow case-based assessments that you’ll complete independently but with support whenever you need it.

    Multiple opportunities to receive feedback on your progress.

    Weekly virtual ‘open door’ session with a Senior Teaching Fellow where you can ask any questions about the program materials or your assessments.

    All learners receive 12 months’ access to CHI webinars at no cost (expires 12 months after date of enrolment).

  • Delivered 100% online.

    Language: English.

  • Anytime, year round.

  • Minimum 18 years of age.

    Competent English speaking and writing communication skills.

  • This program is fully inclusive. In 2026, the total fee is $770 (GST inclusive).

    Fees must be paid prior to commencement.

 

Ready to get started?

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What you may learn in this short course

Learners will develop practical capability across a range of core management areas, including:

Leadership and Management

Develop an understanding of modern leadership principles and strategies, management responsibilities and effective decision-making within health and community service organisations.

Workforce Management

Explore workforce planning, supervision, performance management, communication and team development strategies.

Quality and Risk Management

Understand how quality assurance, risk management and continuous improvement contribute to safe and effective service delivery.

Governance and Compliance

Examine governance structures, accountability frameworks and regulatory obligations commonly encountered across health and community services.

Service Delivery and Operations

Learn how managers contribute to service planning, operational performance, stakeholder engagement and organisational effectiveness.

Professional Practice

Strengthen professional judgement, ethical decision-making and reflective leadership capability.

 

Learning Outcomes

Upon successful completion, learners should be able to:

  • Apply foundational health services management principles in workplace settings.

  • Lead and support teams more effectively.

  • Contribute to quality improvement initiatives.

  • Identify and manage operational risks.

  • Understand key governance and compliance responsibilities.

  • Communicate effectively with staff, stakeholders and service users.

  • Make informed management decisions within complex service environments.

  • Demonstrate professional leadership behaviours.

 
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Why study Health Services Management?

Strong leadership and management capability is critical to your organisation’s success.

Across disability services, aged care, mental health, allied health and community services, managers play an important role in shaping workforce culture, service quality, client outcomes and organisational performance.

The Certificate in Health Services Management provides practical knowledge that can be applied immediately within your workplace, helping you build confidence and capability as a capable leader.

Professional Recognition

Graduates who successfully complete all certification requirements may use the post-nominal:

PCHSM